Privacy policy
UGKS Limousine Pte Ltd · Singapore · Last updated 1 October 2026
This policy explains how UGKS Limousine Pte Ltd ("UGKS", "we") collects, uses and protects personal data in the UGKS Driver app (iPhone and Android), the UGKS Limousine customer app (iPhone, Android and web), the passenger tracking link and our office system at dispatch.ugkslimousine.com. We follow Singapore's Personal Data Protection Act 2012 (PDPA).
Who this is for
The UGKS Driver app is for drivers who drive for UGKS Limousine, as employees, independent drivers or drivers of our partner companies. The customer app and tracking link are for our customers and their passengers.
What we collect from drivers
- Account details: name, mobile number, email, driver ID, PIN (stored encrypted), the company you drive for, and your photo if you add one (passengers see it during their trip).
- Documents you give us: driving and vocational licences, car registration and insurance, photos of your car, and bank account details for your pay.
- Location: your phone's location while you are online in the app, including when the app is in the background, and during a trip. We do not collect your location when you are offline.
- Trip records: jobs you accept, status changes (on the way, arrived, on board, completed) with the time and place, photos you add, messages with the office and passengers, and ratings passengers give you.
- Device details: a push notification token so we can send you job alerts, and basic login records (time, IP address, device type) for security.
What we collect from customers and passengers
- Name, phone number, email, company (for business accounts), pickup and drop-off addresses, flight number, booking notes, messages, ratings and payment records.
- Card and PayNow payments are handled by our payment provider (Stripe or HitPay). We never see or store your full card number.
- If you use the customer app on a phone: a push notification token so we can tell you when your driver is assigned, on the way or has arrived.
How we use it
- To give drivers jobs, send job alerts and pay drivers every week.
- To show the office where drivers are, so we can plan jobs and help in an emergency.
- To show a passenger their driver's first name, photo, car (with a photo of it), plate number and live location during their trip.
- To keep service quality, handle complaints, and keep financial records as the law requires.
- To keep accounts secure and prevent fraud.
We do not sell personal data and we do not use it for advertising.
Who we share it with
- Passengers see the details above during their trip only.
- Partner and booking companies (for example travel platforms that booked the trip, or the company you drive for) get the trip details they need.
- Service providers that run our system for us: cloud hosting, maps, and Apple and Google push notification services. They may only use the data to provide their service.
- Google Translate, only if you choose a language other than English in the customer app, the business portal or on our website: the text of the pages you open is sent to Google to translate it (on your account pages this can include your name and booking details). A cookie remembers the language you chose.
- Authorities when the law requires it.
How long we keep it
We keep your account while you use our service. Location history is kept for up to 12 months. Trip, pay and invoice records are kept for as long as Singapore law requires (usually 5 years).
Deleting your account
Drivers can delete their account in the UGKS Driver app: Profile → Delete my account. Your login stops at once. We pay any money owed to you, then delete or anonymise your personal data within 30 days, except records we must keep by law. You can also ask us by email at info@ugkslimousine.com.
Customers can delete their account in the UGKS Limousine app: Account → Delete my account. Your login stops at once. We delete or anonymise your personal data within 30 days, except booking and invoice records we must keep by law. For a business account, deleting your login does not close the company account while colleagues still use it.
Your rights
You can ask to see or correct the personal data we hold about you, or withdraw your consent, by emailing info@ugkslimousine.com. We reply within 30 days.
Security
Data is sent over encrypted connections (HTTPS). PINs and passwords are stored encrypted. Only UGKS staff who need the data for their work can see it.
Children
The UGKS Driver app is only for licensed drivers aged 18 and over.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
UGKS Limousine Pte Ltd, Singapore · info@ugkslimousine.com